Shipping Times | Returns

Haven't received your order? Please do not get scared! We work on every order personally our quality is amazing! Please do not dispute or chargeback, we rather refund 100%! Our company is not a "scam", we are two 20 year olds creating each item personally for you! :) We will get you your order or we will refund! Please just shoot us a email to sales@pinkmindapparel.com wait 2-3 days for a response and we will handle it right away! We promise we will make everything as easy as possible or your money back.

 

 Can I return my item back for a refund?

Yes, you can 100%. Please email:

sales@pinkmindapparel.com

 

Where is my tracking number?

Tracking information is only available for you only if you paid for it,

but we do track every order just incase a order gets lost.

 

 

I ordered multiple items, will everything arrive together?

Sometimes, depending on the order. Depending on what products were ordered, we may ship out items in your order as soon as they have been processed instead of waiting till the entire order is complete. We use this shipping method to ensure the quickest delivery times possible!!!

 

 

What country do you ship to?

We ship to every country in the world for free!

 

How long does it take to process an order?

Depending on the item you order it can take from 

3-10 days for us to make your item then package it up and get it sent.

Then its depending on your country below for delivery.

 

Paid Shipping Times:

 

USA Faster Shipping!: 3-7 Days Processing + 5-8 Days Delivery!($10.99)

USA Standard Shipping!: 3-7 Days Processing + 2-4 Weeks Delivery!($5.00)

 

 International Faster Shipping!: 3-7 Days Processing - 4-6 Days Delivery!($16.00)

 

Free Shipping Times: 

International Free Shipping: 10 Days Processing - 3-8 Weeks Delivery!(Free)

 

**We are not responsible for international taxes**

 

 

 

All Returns, Cancellations, Refunds, or Exchanges:

There is a 35% restocking fee on any returns, cancellations, refunds, or exchanges OR the customer can choose to have the full value, not including shipping and taxes, applied to a Gift Card. This is not negotiable due to our “on demand”, aka “made to order”, process. Once a customer places an order, we manufacture, and then fulfill. Your order is a binding contract which dictates to us to make what you as a customer want to receive.

We will not process returns, cancellations, refunds, or exchanges for the following:

  • “White marks” on our all over print products

  • Product(s) being shipped to a not-current address

  • Orders which have been delivered for longer than 7 day period

  • Any "Mystery Package" - our definition for a return that has not been approved by our team.  
  • Any clothing that has been worn, Items not as appeared.

Returns:

Please read the following blanket policy: Our policy lasts 7 days. If 7 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are able to reject any return that we deem as used (yes, this includes you wearing it to a festival and shipping it back to us).

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods or Gift Cards.

 

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds:

Please read the blanket policy above. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days.

We DO NOT pay for Return Postage.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Contact: 

sales@pinkmindapparel.com

Sale items:

Sale items cannot be refunded.

Please contact:

sales@pinkmindapparel.com for any questions!